GLAMOURNESTE

At Glamour Neste, your satisfaction is our top priority. We want you to love every tie you purchase from us, whether it’s a sleek men’s tie, a stylish women’s tie, or a fun tie for children. However, we understand that sometimes things may not work out as expected. That’s why we’ve created a hassle-free return policy to ensure your shopping experience remains smooth and enjoyable.

Eligibility for Returns

If you are not fully satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in its original condition.
• The item must include all original tags and packaging.
• Items that are damaged, altered, or show signs of wear will not be accepted.

Please note that final sale items, as well as gift cards, are not eligible for return or exchange.

How to Initiate a Return

To begin the return process, please contact our customer service team at [email protected] with your order number and details of the item you wish to return. Once your return request is approved, we will provide you with further instructions, including the return shipping address.

Please ensure that you carefully package your item to avoid any damage during transit. Glamour Neste is not responsible for items lost or damaged in return shipping, so we recommend using a tracked and insured shipping method.

Refund Process

Once your returned item is received and inspected, we will notify you via email about the status of your refund. If the return is approved, your refund will be processed to the original payment method within 5-10 business days. Depending on your financial institution, it may take additional time for the refund to reflect in your account.

Please note that original shipping costs are non-refundable, and any return shipping fees will be the responsibility of the customer, unless the return is due to a defect or error on our part.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

Defective or Incorrect Items

At Glamour Neste, we take great care to ensure that every product we send out meets our high-quality standards. However, if you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and cover all shipping costs associated with returning the defective or incorrect item.

Late or Missing Refunds

If you haven’t received a refund after the specified processing time, please check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still haven’t received your refund, please contact us at [email protected], and we will be happy to assist you.

Final Thoughts

At Glamour Neste, we are committed to making sure you are delighted with your purchase. Our return policy is designed to be fair and easy, ensuring that any concerns are resolved quickly and efficiently. If you have any questions or need assistance with a return, please don’t hesitate to reach out to us at [email protected]. We’re here to help make your experience as smooth as possible!

Thank you for choosing Glamour Neste—we look forward to helping you look and feel your best with our collection of stylish ties!